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- Troubleshooting and Limitations – Integrations
- Troubleshooting - Microsoft IAMUI Integration
- Troubleshooting and Limitations – APM Push Integration
- Troubleshooting and Limitations – Arxscan Arxview Integration
- Troubleshooting and Limitations – Atrium Integration
- Troubleshooting and Limitations – BMC Remedyforce Integration
- Troubleshooting and Limitations – CA CMDB Integration
- Troubleshooting and Limitations – DDMI Integration
- Troubleshooting and Limitations – Federating KPI Data
- Troubleshooting and Limitations – Federating Policy Data
- Troubleshooting and Limitations – Importing Data from External Sources
- Troubleshooting and Limitations – Import From Excel Workbook Discovery
- Troubleshooting and Limitations – Microsoft SCCM/SMS Integration
- Troubleshooting and Limitations – NetApp SANscreen Integration
- Troubleshooting and Limitations – NNMi Integration
- Troubleshooting and Limitations – OneView Pull Integration
- Troubleshooting and Limitations – SMA-X Push Integration
- Troubleshooting and Limitations – ServiceNow Integration
- Troubleshooting and Limitations – ServiceNow Integration Using Enhanced Generic Adapter
- Troubleshooting and Limitations – SE Integration
- Troubleshooting and Limitations – SIM Integration
- Troubleshooting and Limitations – UCMDB to XML Adapter
- Troubleshooting the SOM Integration
Troubleshooting - Microsoft IAMUI Integration
This section describes troubleshooting information for the UCMDB-IAMUI integration.
-
Problem: Test Connection fails.
Solution: Check the <DataFlowProbe>\runtime\log\WrapperProbeGw.log for details about the failure. Usually the failure is caused by network issue or an invalid account is used.
-
Problem: Some fields are empty in the SQL server or Azure SQL server database.
Solution: Check if the mappings are correct. To do so, in UCMDB UI, go to Data Flow Management > Adapter Management, in the Resource pane, locate IAMUIPushAdapter, and then expand Configuration Files and find the mapping file based on CI type .
-
Problem: Missing Root in a TQL Query.
Solution: The integration TQL query must contain a Root Element (1 if it is a CI). Update your TQL query by renaming one of the query Elements to Root. Make sure your mapping XML file is updated accordingly.
-
Problem: The
java.lang.OutOfMemoryError: Metaspace
error message appears in the <UCMDBServer>\runtime\log\error.log file.Solution: To resolve the issue, do the following:
- Open the <UCMDBServer>\bin\wrapper-platform.conf file using a text editor.
-
Locate the following line:
wrapper.java.additional.31=-XX:MaxMetaspaceSize=256m
- Update the value to
512m
. - Save the file.
- Restart the UCMDB server.
The integration job generates logs in the following folders:
-
On the Data Flow Probe machine:
<DataFlowProbe>\runtime\log\
-
If using the integration service, on the UCMDB server:
<UCMDB_Server>\Integrations\runtime\log\
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