Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

IT Business Analytics10.10

Get Started > The Business Analytics Solution

The Business Analytics Solution

IT Business Analytics (ITBA) is a strategy enabler. It enables executives to continuously improve their business by measuring what happened and what is happening, analyzing that information, and planning new strategies using the gathered information. This enables a better strategy execution resulting in a reduction of cost and risk, and an increase in quality and value.

ITBA provides:

Performance Measurements (KPIs and metrics) that measure performance and how the IT goals and objectives are met.
Cascaded Objectives (Scorecards) that provide the means to define IT goals and objectives.
Actionable insights into performance improvements (KPIs and Data Level Analytics) that increase the performance improvement planning effectiveness via collaboration.
Actionable insights on the performance measurements that impact the Cascading Scorecards.
Traceability into the performance measurement and then into the actionable insights.

Solution

Reporting Strategy

ITBA provides:

Strategic measurements in the ITBA Dashboard:
- Persona-based dashboards
- Scorecards
- Cascaded Scorecards
- KPI Library (templates)
- KPI engine
Strategy Analytics:
- Long term and eagle eye view analytics
- Executive and decision maker users
- Based on an IT Data Warehouse
- Universes compliant with the IT Data Model
- May correlate multi-products data.
Operational reports:
- Real-time or near real-time access to data.
- Users are the same as the operational product users.
- Silo reporting solution.

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