Manage business services

This section describes how to view, author, and modify business services.

Business service header

When you select a business service, information about that business service appears in a new view. The business service header is the bar that appears directly beneath the HPE ITOC tabs:

• The overall compliance score is the number on the left side of the header. The business service in the example is 0 percent compliant.
•  The header background color indicates the business service's compliance state:
  
  • Green - Compliant based on the compliance threshold.
  • Red - Not compliant based on the compliance threshold.
  • Gray - Not calculated or unknown.
• Business Service ID - "SVC_00001" in the example.
• Business Service Name - "b1" in the example.
• Revision - Revisions of this business service and lifecycle state for each revision.

Business service details

Navigate to the Details view of a business service in draft state to view information about a specific business service, edit business service properties, and modify the business service topology.

The default view shows the resource topology as a graph. Use the dropdown list on the right to show the topology as a table.

The resource topology tables shows:

• ID of the resource.
• Resource name.
• Type of resource
• Compliance Score of the resource.
• Status of the resource.

Edit the properties of a business service

1. From a business service in draft state, click Actions to select Edit Properties.
2. The Edit Properties dialog appears. Modify the business service information as needed.
3. Click OK.

Modify business service topology

Use the icons described in this section to add a resource to the business service topology and specify its relationship within the topology. You can edit a business service in draft state only.

-Add resource to topology. To add a resource, select a node in the topology to enable the button.

- Remove resource from topology. To remove a resource, select a node in the topology to enable the button.

- Zoom in

- Zoom out

- Fit screen

- Reset zoom

Add a new resource to the topology

1. Click the icon. The Add to Topology dialog appears.

   

2. Complete the following information about the resource to be added to the topology:

   • Status is: - Use the dropdown list to filter resources by status. Available options are Active Resources, Defined Resources, Managed Resources, and Install Failed.
   • Type is: - Use the dropdown list to filter resources by type.
   • Name contains: - To find a specific resource, enter the complete or partial name of the resource you want to use.
3. Click Search to find the resource you want to add.
4. Use the dropdown list to find the existing resource to which you want to add the new resource.
5. Click Contains or Depends on to determine the relationship between the newly added resource and the existing resource.
6. Click OK.

Remove a resource from the topology

1. Click the icon. The Remove from Topology dialog appears.

   The dialog confirms the resource or resource relationship you want to remove and notifies you of any "orphaned" resources that may also be removed as a result of this action.

2. Click OK.

Business service compliance

The business service compliance view is visible only for the revision of the business service that is in production state. This view is based on the last compliance job for all SoAs that include the business service and shows an aggregation of job results for this business service.

The business service compliance bar in this view displays the overall compliance score for the business service across all policies for which it must comply. The business service compliance bar in the example shows:

• 62% Compliant (green) - 62 percent compliance in MSLO

• 1% Non-Compliant (within RSLO) (orange) - 1 percent non-compliant within RSLO

• 29% Non-Compliant (out of RSLO) (red) - 29 percent not in compliance and out of remediation or measurement SLO

• 8% Unknown (gray) - 8 percent unknown or not calculated

The Statements of Applicability table shows SoAs for this business service. The following information is shown in this view:

• ID - SoA ID
• Policy - The policy with which this service needs to comply
• Compliance Score - The icon and color indicate whether or not the policy is compliant based on the compliance threshold

• Whether the SoA is Meeting Measurement SLO
• Whether the SoA is Meeting Remediation SLO
• Revision - SoA revision and lifecycle state.
• Last Compliance Scan - Date and time on which the last compliance scan was run

You can filter SoAs by lifecycle state, and sort them by compliance score or ID. Results for SoAs filtered by revisions in draft, submitted, or approved state may show multiple revisions of the same SoA. The list can be sorted By Ascending Score (default), By Descending Score, or By ID.

Click on a statement of applicability to view further details.

Business service history

The business service History view shows details about each revision's history, including:

• Action - What was done (created, submitted, and so on).
• Notes - Information provided by the user who created or modified the business service.
• User - Who performed the action.
• Date - Date and time the action was performed.

  

View the history of a business service

1. Navigate to the Business Services tab, and click the business service whose history you want to view.
2. Click History.

Related Information