Use > Request Fulfillment > Request Fulfillment workflows and user tasks > Close a request directly in the Logging phase

Close a request directly in the Logging phase

Applies to User Roles:

Service Desk Agent, Request Coordinator

When the streamlined interaction solution is enabled, you can close a request directly if you are able to resolve the user request on the first intake in the Logging phase of the request record. If the request is triggered from an interaction, the associated interaction record is closed automatically.

To close a request in the Logging phase, follow these steps:

  1. Open a request record that is in the Logging phase.

  2. Go to the Solution tab, and then type a solution for the request.
  3. Click the Close Directly button on the toolbar. Service Manager displays the Close Request page.

  4. Enter or change the subcategory for the request.
  5. Select the appropriate closure code.
  6. Type the closure comments.
  7. Click Finish. The request record is now successfully closed.

    Note If the request is triggered from an interaction, the associated interaction record is also closed automatically.

Related topics

Request Fulfillment workflows and user tasks

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Reopen a request record

Close a request record