Reopen a request record

Security Role: Request Coordinator

From the Closure phase in the Request workflow, if you have the "Reopen" right in the "Request" area, you can click the Reopen button to reopen the closed request. After you click Reopen, the request is moved back to the Review phase.

To reopen a request, follow these steps:

  1. In the System Navigator, click Request Fulfillment > Request Queue or Search Requests.
  2. Locate and open the request record in the Closure phase that you want to reopen.

  3. Click Reopen. The request is now moved back to the Review phase. When the request is re-opened, the original tasks will not be re-activated.

Related topics

Request Fulfillment workflows and user tasks

Example: Search for a record

Related topics

Create a new request record