Application settings

Service Management provides default settings for various applications. To customize the settings, from the main menu, select Administration > Configuration > Application Settings.

You can edit the following settings:

In-line translation tool

In-line translation is disabled by default. To enable this function, follow these steps:

1. In the In-line translation tool field, select On.
2. Select the external tool that you want to use to perform the translation. Currently, Google Translate is the tool supported. You must purchase a license for one of these services to use this functionality in Service Management.
3. Click Save.

Encryption passcode expiration

The number of days from the creation of an encryption passcode until its expiration is set as 90 by default. You can modify this setting as needed:

1. In the Encryption passcode expiration field, select the required number using the arrow buttons.
2. Click Save.

Encryption passcode warning period

The period to warn the user that his encryption passcode will expire is set as 14 days before the passcode expiration by default. You can modify this setting as needed:

1. In the Encryption passcode warning period field, select the required number using the arrow buttons.
2. Click Save.

Encryption passcode TTL (time to live)

The number of minutes that the encryption passcode can be cached in the browser is set as 60 by default. You can modify this setting as needed:

1. In the Encryption passcode TTL (time to live) field, select the required number using the arrow buttons.
2. Click Save.

BI sync storage quota (GB)

Set storage quota for BI sync data. The quota is set as 10 by default. You can modify the value as needed.

Project portfolio optimization

The ability to view project portfolio optimizations and scenarios is disabled by default. To enable this function, follow these steps:

1. In the Project portfolio optimization field, select On. By default, Off is selected.
2. Click Save.

Export to CSV/XLS with URLs

The ability to include record URLs in the exported file when exporting data from the List view. To enable this function, follow these steps:

1. In the Export to CSV/XLS with URLs field, select On. By default, Off is selected.
2. Click Save.

Enable strong identity validation

The strong identity validation feature is disabled by default. To enable it, follow these steps:

1. In the Enable strong identity validation field, select On. By default, Off is selected.
2. Click Save.

Allow strong identity validation bypass for admin

The permission to bypass strong identity validation cannot be granted to the tenant admin role by default. To allow the permission for tenant admin, follow these steps:

1. In the Allow strong identity validation bypass for admin field, select On. By default, Off is selected.
2. Click Save.

Authorization code TTL (time to live)

The number of minutes that the authorization code is valid after it is sent to the user. The value is set to 1440 by default. You can modify this setting as needed:

1. In the Authorization code TTL (time to live) field, select the required number using the arrow buttons.
2. Click Save.

Authorized domains for navigation

The list of approved hostnames for navigation. No warning will appear when a user navigates to the domains in the approved list. You can modify this setting as needed:

1. In the Authorized domains for navigation field, enter the approved domains as a comma-separated list.
2. Click Save.

PPO Currency

The default currency for PPO operations is US dollars. To change the default currency, follow these steps:

1. In the PPO currency field, select the default currency that you want to use.
2. Click Save.

Enable editing or deleting comments

Turn on or off this setting to enable or disable users to edit/delete comments.

Customization restriction policy

Choose Restricted/Not restricted to disable/enable user customization on production tenants.

Enable custom entity link to support OOTB entities

If enabled, a custom entity link can be linked to any record type. If disabled, a custom entity link can only be linked to Person, Group or a custom record type.

Enable add multiple comments

The ability to add multiple comments to a record before saving the record. To disable this ability, follow these steps:

1. In the Enable add multiple comments in one save field, select Off. By default, On is selected.

2. Click Save.

The Add button is removed from the Discussions tab. Only the Add & save record button appears.

Enable On-Call Schedule Management

The ability to view and use the On-Call Schedule Management feature.

By default, this feature is enabled out-of-the-box for new users.

To disable this ability, follow these steps:

1. In the Enable On-Call Schedule Management field, select Off. By default, On is selected.

2. Click Save.

Enable user notification preferences

The Enable user notification preferences feature is enabled by default. To disable it, follow these steps:

1. In the Enable user notification preferences field, select Off. By default, On is selected.
2. Click Save.

Include simulation in debug report

The Include simulation in debug report feature is disabled by default. To enable it, follow these steps:

1. In the Include simulation in debug report field, select On. By default, Off is selected.
2. Click Save.

Task/approval parameter evaluation

By default, task and approval parameters are evaluated when the task is created. You can change the setting to evaluate task and approval parameters at the time of execution.

To set the task and approval parameter evaluation time, follow these steps:

1. In the Task/approval parameter evaluation field, select the Task creation or Task execution.
2. Click Save.

Enable mail configurations

Mail configuration is disabled by default. To enable the configurations, select On and complete the following settings:

Field	Description
Mail protocol	Select SMTP or EWS as the mail server type.
Mail server host	Enter the name of the mail server host that is used for sending email notifications. It can be the IP address, machine name, or DNS name of the mail server.
Mail server port	Enter the communications port that the mail server uses.
Mail from	Enter the email address identified as email sender. Make sure that this email address is in the allowed reply email list configured in the mail server.
Authentication required	If the mail server requires authentication, turn on this switch and enter the user name and password. If the mail server does not require authentication, turn off this switch and keep user name and password fields blank.
User name	Enter the user name of the account used for mail server authentication.
Password	Enter the password of the account used for mail server authentication.
Certificate (for SMTP only)	Select a certificate used by SMTP server. Plain Enable SSL Enable TLS
Enable NTLM (for EWS only)	If your Exchange Server requires domain information for authentication, turn on this switch to enable the Domain field.
Domain (for EWS only)	Enter the domain of the account used for mail server authentication.
Service path (for EWS only)	Enter the EWS service path (for example, EWS/Exchange.asmx) for the full EWS service URL. The full EWS service URL consists of Mail server host and Service path.
Version (for EWS only)	Select the version of Exchange Server. If you are unable to find a match, select the latest version prior to the version of your Exchange Server.

Available locales

The languages specified in Available locales are displayed as language options that users can select from the language list in the Service Portal user profile and the Service Management user preferences.

By default, no language is selected, which means all languages are available. The English (U.S.) language is always available, no matter it is selected or not. For example, if you specify "Deutsch" in Available locales, only "Deutsch" and " English (U.S.)" are available for user selection in the Service Portal user profile and the Service Management user preferences.

To specify available locales, follow these steps:

1. In the Available locales field, select one or multiple languages.

2. Click Save.

Time zone definition

Set the tenant time zone for the Expression Language date formatting function. By default, it is set to the time zone of the client's browser.

To set the tenant time zone, follow these steps:

1. In the Time zone definition field, select the required time zone.

2. Click Save.

Database reporting

Database views can be accessed using third-party tools and can be used to perform operations such as data extraction or reporting Business Intelligence. To avoid system performance issues with massive data query on a large tenant, it is recommended to access the views from a secondary database node that is synchronized with the primary one. If metadata has been changed, you need to refresh the view manually by click the Refresh button in the Database reporting section on the application setting page.

Maximum record size in DSL

Set the maximum number of records that can be integrated through DSL.

Maximum history export size (normal user)

It sets the maximum number of the history records exported with the normal user permission. To change the maximum size, follow these steps:

1. In the Maximum history export size (normal user) field, enter the maximum number of the history records that are allowed to be exported with the normal user permission.
2. Click Save.

Maximum history export size (admin user)

It sets the maximum size of the history records exported with the admin user permission. To change the maximum size, follow these steps:

1. In the Maximum history export size (admin user) field, enter the maximum number of the history records that are allowed to be exported with the admin user permission.
2. Click Save.

Maximum query size

It sets the maximum number of queries, the size range is 4000-100000. To change the maximum size, follow these steps:

1. In the Maximum query size field, enter the maximum number of queries that are allowed.
2. Click Save.

Maximum bulk update size

It sets the maximum size of each bulk update, the size range is 250-2000. To change the maximum size, follow these steps:

1. In the Max bulk update size field, enter the maximum number of updates that are allowed.
2. Click Save.

Report quota

It sets the maximum number of report quota points, the points range is 1095000-3650000. To change the maximum number of report quota points, follow these steps:

1. In the Report quota field, enter the maximum number of report quota points that are allowed.
2. Click Save.

Related topics

• Service Portal
• Service Portal Administration
• How to edit a form
• How to authorize knowledge handling in the Service Portal