How to create a white label version of Service Management Automation

You can configure Service Management Automation so that, instead of the Micro Focus logo and the Service Management Automation product name, it displays a logo and name of your choice.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Create and enable a custom theme.

For more information, see To add a new theme.

Adjust the following settings as required:

White label parts	Settings
Only the Service Portal	Name Logo
Service Portal and Service Management	Name Logo Agent interface header label Agent interface header logo
Service Management	Agent interface header label Agent interface header logo

For more information about these settings, see the Header section ofService Portal display theme settings.

To create a white label version of the Service Portal, do either of the following:

Make the custom theme as created and configured above, the default theme.
Use entitlement rules to set the appropriate audience for the custom theme as created and configured above.

For more information, see To set the audience for a custom theme.

To create a white label version of the non Service Portal parts of Service Management, make the custom theme as created and configured above, the default theme.