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How to create a white label version of Service Management Automation

You can configure Service Management Automation so that, instead of the Micro Focus logo and the Service Management Automation product name, it displays a logo and name of your choice.

  1. Create and enable a custom theme.

    For more information, see To add a new theme.

  2. Adjust the following settings as required:

    White label parts Settings

    Only the Service Portal

    • Name

    • Logo

    Service Portal and Service Management

    • Name

    • Logo

    • Agent interface header label

    • Agent interface header logo

    Service Management

    • Agent interface header label

    • Agent interface header logo

    For more information about these settings, see the Header section ofService Portal display theme settings.

  3. To create a white label version of the Service Portal, do either of the following:

    1. Make the custom theme as created and configured above, the default theme.

    2. Use entitlement rules to set the appropriate audience for the custom theme as created and configured above.

      For more information, see To set the audience for a custom theme.

  4. To create a white label version of the non Service Portal parts of Service Management, make the custom theme as created and configured above, the default theme.

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