Locations

Add a location to the list of locations

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

From the main menu, select Administration > Master Data > Locations.

Click

New.

Enter the details of the location. See Location details below.

Note

When adding a vendor site, under Type, select Site.
When adding a stockroom, under Type, select Stockroom.

Save the location.

To enter other details, such as the location code and the location's address details, select the location and click Details. Update the details and save your changes.

Update a location's details

From the main menu, select Administration > Master Data > Locations.

Select the location you want to update.

To filter the record list, click the Add filter button. For more information, see Filters.

Click the record identifier in the ID column to display the selected record.

Update the location's general and address details. See Location details below.

To view changes or updates made to the record, click the History tab. For more information, see History.

Save your changes.

You can edit multiple records simultaneously by selecting them in the grid and updating them in the Preview pane on the right. For more information, see Mass update.

Location details

General details

Field	Description
Type	The type of location. Examples: Country; City; Building; Site; Stockroom Note Location types are provided out-of-the-box with Service Management. To modify this list, contact Support.
Name	The name of the location.
Code	A code for the location; this is displayed in all places where the location is consumed.
Parent	The parent is the location type that is one level above the location's location type. Locations types have the following hierarchy: Examples: A region is the parent of a country. A building is the parent of floor and a data center.
Supervisor	Supervisor of the location. Example: The supervisor of a stockroom or a building.

Address details

Field	Description
Street	The name of the street of the location.
Full street address	A full street address of the location.
Post office box	The full post office box address.
City/State/Country	The city, state, and country of the location.
Postal code	The postal code.
Exact location	The coordinates of the location.

Other details

Field	Description
Photo	An image of the location. Click Upload image to select an image.
External	Indicates an external location. Examples: A device can be assigned to an external site. A backup/disaster recovery site might be in an external location.
Business hours	Business hours of the locations such as sites, stockrooms, and so on.
Active	If selected, the location is active. Only active locations are visible in out-of-the-box forms. You can configure this behavior by disabling the business rule in the Rendering forms section of the particular form.