Use > Change Management > Change Management configuration > Configuring change models

Configuring change models

A change model is a record that is used to pre-define the contents of a specific type of Request for Change (RFC), including the information used to populate the RFC and tasks needed to complete the change. When you open a change request using a change model, all information is added automatically to the change without any action needed by the operator.

When creating a new change model, you can define the tasks to be completed and the dependencies between multiple tasks. When you create a new change, a list of change model templates appears. In the change model template, change models are grouped by category and subcategory. You can apply a change model to a change using the change model template.