Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management configuration > Configuring change models > Create a new change model

Create a new change model

User Roles: Change Coordinator, Change Manager

To create a new change model, follow these steps:

Click Change Management > Configuration > Change Models in the System Navigator.
Click New.
Type the change model ID.
Type the change model name.
Type the change description.
Click the Fill Field Category icon in the Category text box to select a change category.

Note After the change model is created, you cannot change the category specified in the change model. If you want to change the category, you can create a new change model.
Click the Fill Field Subcategory icon in the Subcategory text box to select a change subcategory.

Select a change template from the drop-down list.

If needed, you can specify more than one template. When users open a new change from this model, Service Manager automatically applies all specified templates in the order listed by merging their field values. The following table lists two example templates and their merge result.

Sequence of Template	Field	Value
1	Description	Install Windows Vista on new employee’s laptop
	Brief Description	Install Windows Vista
	Assignment Group	(empty)
2	Description	(empty)
	Brief Description	Install Windows 7
	Assignment Group	Hardware
Merge Result	Description	Install Windows Vista on new employee’s laptop
	Brief Description	Install Windows 7
	Assignment Group	Hardware

Select a wizard from the drop-down list.

Note The wizard helps you to accomplish certain tasks when it executes. When you open a change model from a change, the wizard associated with the change model executes. For example, you can run a wizard to prompt the user for a device type when adding a device record.
Complete the form with all of the required information.
Click Save.

Send Help Center feedback