Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > Event Services > Event Services overview > Routing events with external products

Routing events with internal and external products

The following table describes how the following products route events using Event Services.

Product	Internal/External product	Routing direction	Description
IBM Tivoli NetView^® Automated Problem Applications (NAPA)	External	Inbound events only	Information is routed from NetView^® using VSAM. A HPE Service Manager internal application reads a record from an existing VSAM data set and writes a corresponding eventin record. The capability to read VSAM data sets residing on another machine is native to Service Manager. Because the Service Manager server runs on a Unix or Microsoft Windows platform, you must configure a connection between the Service Manager server and the machine where the VSAM data set resides using the SC3270 product.
HPE Service Manager e-mail (JavaMail)	Internal	Outbound events only	HPE Service Manager uses an eventout record to route information to JavaMail. JavaMail connects directly to the server, responds to, and processes only email eventout records.
Connect-It	External	Inbound events only	Connect-It establishes a client connection to the HPE Service Manager server through a listener (sm) and information is routed bi-directionally through the connection. Connect-It requires inbound information to go through Event Services. However, outbound information can be read directly. Connect-It can read the outbound data from the eventout queue.
Get-It	External	Inbound and outbound events	Get-It establishes a client connection to the HPE Service Manager server through a listener (sm) and information is routed bi-directionally through the connection. Get-It inbound and outbound information uses Event Services eventin and eventout tables.
SCMail SCMapi SCAutomate products	External	Inbound and outbound events	These products establish a client connection to the HPE Service Manager server through a listener (sm) and information is routed bi-directionally through the connection.

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