Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > Event Services > Event Services and Change Management > Synchronizing with an external system

Synchronizing with an external system

When HPE Service Manager is used with a separate external system, the changes and tasks must be synchronized between the two systems. Event Services supplies two methods of sending output to the external system for this task.

First, a simple acknowledgment can be sent to the external system. This acknowledgment contains enough data to map the HPE Service Manager change or task number to the unique ID used in the external system, along with enough messages to determine if the input event was successful.

Alternatively, a complete output event may be sent to an external system in order to synchronize every piece of data between the two systems.

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