Interactions Closed in a Given Year

Description

The Interactions Closed in a Given Year report provides an overview of the interactions closed in a given year. This report contains a graphical representation of the breakdown of all interactions closed in a given year using a bar graph. This report also provides a detailed list so that the users can quickly view the numbers of closed interactions by two different display formats.

Customer Value

This report provides the value of the Service Desk by showing the number of calls closed for a given year. It shows the volume of interactions closed and this information can be used by service management process managers and the IT management team for trending purposes.