Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Operational Reports Guide > Report Descriptions and Usage > Service Desk Reports > Number of Service Desk Requests by Department

Number of Service Desk Requests by Department

Description

The Number of Service Desk Requests by Department report provides an overview of the top ten departments which utilize the help desk in a given time period. This report contains a graphical representation of the breakdown of top ten departments utilizing the help desk using a bar graph. This report also provides a detailed list so that the users can quickly view the departments and the numbers of Service Desk requests by two different display formats.

Customer Value

This reports shows the top ten departments which utilize the help desk in a given time period. The service management process managers and the IT management team can use this report to determine the number of Interactions when negotiating inter-department service level agreements.

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