Administer > Scheduled Maintenance > Running an extra Format Control record

Running an extra Format Control record

Scheduled Maintenance includes a hook to enable you to run a particular Format Control record before it transfers control to the HPE Service Manager application code. The Format Control record associated with an Incident record, change request, or Request Fulfillment request always runs. However, you can add an additional Format Control record. If the Format Control field on the Details tab of the Scheduled Maintenance Tasks form is blank, only the normal Format Control runs. If you specify a Format Control record on the Details tab, all normal Format Control runs after the named Format Control runs.

Adding a Format Control record enables you to manage Format Control, calculations, validations, or calls to subroutines before the normal Format Control record passes into the regular Service Manager incident, change or request processing.

Note Task expressions can accomplish many of the same calculation tasks.