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- Scheduled Maintenance
- What is a scheduled task?
- Running a Scheduled Maintenance task
- Cost Estimate tool
- Access Scheduled Maintenance
- Check the execution details of a task
- Check the execution history of a task
- Create a change request from a Scheduled Maintenance task
- Create a Request record from a Scheduled Maintenance task
- Create a schedule for a task
- Create a Scheduled Maintenance task
- Create a Scheduled Maintenance task for an asset
- Create a Scheduled Maintenance task from an open record
- Create an Incident record from a Scheduled Maintenance task
- Define the effect and details of a Scheduled Maintenance task
- Force a task to run immediately
- Schedule intervals
- Set the demand criteria for a task
- Specify incremental repetition
- Specify manual repetition
- Specify quiescent repetition
- Use expressions and Format Control only in a Scheduled Maintenance task
- Use the Cost Estimate tool
- Administrative access to Scheduled Maintenance
- Scheduled Maintenance features
- Automated task generation
- Scheduled Maintenance commands in Configuration Management
- Scheduled Maintenance exception models
- Using a Scheduled Maintenance template
- Adding Scheduled Maintenance data using expressions
- Scheduled Maintenance overhead
- Running an extra Format Control record
Create a Scheduled Maintenance task
Applies to User Roles:
To create a Scheduled Maintenance task:
- Click System Administration > Base System Configuration > Scheduled Maintenance > Scheduled Maintenance Tasks.
HPE Service Manager displays a blank Scheduled Maintenance Tasks form.
- Type a name for the task in the Name field. The name you select can offer some insight into what the task does and you may use any naming convention, as long as each task name is unique.
- Select Active? to activate the task. Every task must be active or inactive. Inactive tasks are in the system, but do not create any work orders or take any other action.
- Select Demand Based? when the task relies on changes in the Configuration Management application. For example, you can schedule a task to run whenever the available drive space on the file server drops below 10 Gigabytes (GB), or every time the printer prints 8,000 pages. If the task is not demand based, do not check this box.
- Click the Description tab. Type a description for the task in the text box. A description is optional, but it can be useful to document the task.
- Click the Schedule tab to create a schedule for the task.
- Click the Effect tab to create one or more Incident records, change requests, or
Request Fulfillment requests.
- Click the Details tab to add expressions to the task.
- Click the History tab to view the history of the task.
- Click Add.
If this is a scheduled task, Scheduled Maintenance calculates the next time this task should run and displays it in the Next Scheduled at field. The task runs according to this schedule; you may want to run the task immediately to verify that it works properly. If this is a demand based task, it runs as soon as an update causes it to meet the trigger criteria.
You can also create a Scheduled Maintenance task from:
- A record in Incident Management, Change Management, or Request Management.
- A CI in Configuration Management.
Access Scheduled Maintenance
Check the execution details of a task
Check the execution history of a task
Create a change request from a Scheduled Maintenance task
Create a Request Fulfillment request from a Scheduled Maintenance task
Create a schedule for a task
Create a Scheduled Maintenance task for an asset?
Create a Scheduled Maintenance task from an open record
Create an Incident record from a Scheduled Maintenance task
Define the effect and details of a Scheduled Maintenance task
Force a task to run immediately
Set the demand criteria for a task
Specify incremental repetition
Specify manual repetition
Specify quiescent repetition
Use expressions and Format Control only in a Scheduled Maintenance task
Use the Cost Estimate tool
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