Administer > Scheduled Maintenance > Create a Request record from a Scheduled Maintenance task

Create a Request Fulfillment request from a Scheduled Maintenance task

Applies to User Roles:

System Administrator

To create a Request Fulfillment request from a Scheduled Maintenance task:

  1. Click System Administration > Base System Configuration > Scheduled Maintenance > Scheduled Maintenance Tasks.
    HPE Service Manager displays a blank Scheduled Maintenance form.
  2. Specify the required information on the Description and Schedule tabs
  3. Click the Effect tab.
  4. Specify the type of task you would like to create by selecting one of the following choices.
    • Create One RM Request

    • Create One RM Request for each Device of Class X at location Y

  5. If you selected Create One RM Request for each Device of Class X at location Y, do the following
    1. Select the asset type in the Open for this Device Type field.
    2. Select the location in the At Location field.
    3. You can specify the selection of assets to be maintained. Click Use Advanced Query. Service Manager replaces the location and asset based selection boxes with All Devices Matching This Query.
    4. Type the query in the All Devices Matching This Query field. Scheduled Maintenance requires that you specify a query in All Devices Matching This Query if you select Use Advanced Query. It does not validate this value. It is recommended that you test all queries using Asset Management to ensure that the query returns the correct records in a production environment.

    Note: Unless you change Max Generation Count, Service Manager generates a maximum of 50 records.
  6. Click the Details tab to display a list of fields for the Request Fulfillment request.
  7. Complete the following fields.
    • Open RM Request of Category
    • Open RM Request of Subcategory

    • Open RM Request of Request Model

    • Requestor Name
    • Assign to
    • Set Priority to
    • Coordinator
    • With a Company of
  8. Type optional Expressions for the request.
  9. Choose a Format Control record for the request.