Add a Service Catalog item

  1. Click Service Catalog > Administration > Manage Catalog.
  2. Click Add New Service Catalog Item.
  3. Select Information-only item , if desired. Some items in the Service Catalog are for information only, such as instructions on how to order items from an outside service. Information-only items only have an item picture, description, and attachments; they do not include purchasing options.
  4. Mark Restrict Request to Single Item to limit the quantity of this item that a user can order to one, if desired. If you select this option, the quantity field on the order form will be inactive.
  5. Specify the following information to create a new catalog item.
    1. Type the Name of the item. This must be unique for each item, as it is the unique identifier of the item in the catalog.
    2. Type the Display Name.

      Note: The display name you assign to the item does not have to be unique within the catalog.

    3. Type a detailed Description of the item.

      Note: You can format the text in this field. Refer to the HTML Editor help for more information.

    4. Select Active to make this item available in the Service Catalog.
    5. Enter the following cost information:

      • Cost
      • Recurring Cost
      • Currency
      • Per (hour, day, week, etc.)

      Note: If you selected Information-only, you will not be prompted to specify the Cost, Recurring Cost, Currency, or Per information.

  6. Click Next.
  7. Select a parent Category and a Connector from the drop-down lists.
  8. Click Next.
  9. Depending on the connector you choose, you need to select either the Request Category, Request Model, Change Category, or Change Model.
  10. Click Finish, and then click OK to confirm the new item.