Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Smart Analytics administration
- Administrator tasks
- Work with Smart Search
- Validate Smart Analytics configurations
- Add a content server for Smart Ticket
- Configure TSL/SSL for two-way authentication
- Get ports occupied by Smart Analytics
- Use Smart Analytics Assistant
- Back up and restore content data
- Back up and restore connector data
- Back up and restore category data
- Perform indexing of large-scale knowledgebases
- Modify Stop Words for IDOL search engine
- Transfer Smart Analytics intelligence between systems
- Set stop phrases for Hot Topic Analytics
- Configure user assess to stop phrases for Hot Topic Analytics
- Configure asynchronous analysis
- Work with Smart Ticket tuning
- Best practices
- Tailoring
- Troubleshooting
- Limitations
- Smart Analytics APIs
- Administrator tasks
Administrator tasks
This section includes the following topics to help you configure or troubleshoot Smart Analytics as administrators:
Manage Smart Search Knowledgebases
Index Smart Search knowledgebases
Customize Smart Search actions and settings
Customize context-aware search
Add a content server for Smart Search
Remove a content server for Smart Search
Modify Smart Search content servers and weight for data
Validate Smart Analytics configurations
Add a content server for Smart Ticket
Configure TSL/SSL for two-way authentication
Get ports occupied by Smart Analytics
Back up and restore content data
Back up and restore connector data
Back up and restore category data
Perform indexing of large-scale knowledgebases
Modify Stop Words for IDOL search engine
Transfer Smart Analytics intelligence between systems
Set stop phrases for Hot Topic Analytics
Configure user assess to stop phrases for Hot Topic Analytics
Configure asynchronous analysis
Use the data distribution analysis tool
View data distribution analysis results
Configure the best Source Data Coverage percentage
