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Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- ServiceNow Integration Using Enhanced Generic Adapter
- Overview
- Supported Versions
- ServiceNow Prerequisites
- Out of the Box Connector Update Set
- Setting up ServiceNow for the UCMDB Integration
- Push Integration with ServiceNow
- Population from ServiceNow
- External Class Model Flow
- Connectors
- Configuration
- Create a Custom coalesce Field instead of Using the Correlation ID Field
- Troubleshooting and Limitations – ServiceNow Integration Using Enhanced Generic Adapter
Connectors
The ServiceNow enhanced generic adapter communicates with ServiceNow using HTTPS protocol and uses two types of connectors: SOAP and REST/JSONv2. Users can choose whichever connector they prefer in the adapter configuration. The configuration file is explained below.
REST/JSONv2 connector uses JSONv2 for push operations and REST API for population and class model operations. It operates on JSON objects as the data input and output format.
SOAP connector uses SOAP Web Service for communication to ServiceNow. It uses Java SAAJ under the hood and does not use the WS stubs. This increases user experience since users are not required to compile additional jar files and apply patches to the adapter code. All they need to do is apply the correct mapping files and WS request/response messages are created according to the mapping files. However, for the current version of the adapter only the push operations are implemented.
We welcome your comments!
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