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- ServiceNow Integration Using Enhanced Generic Adapter
- Overview
- Supported Versions
- ServiceNow Prerequisites
- Out of the Box Connector Update Set
- Setting up ServiceNow for the UCMDB Integration
- Push Integration with ServiceNow
- Population from ServiceNow
- External Class Model Flow
- Connectors
- Configuration
- Create a Custom coalesce Field instead of Using the Correlation ID Field
- Troubleshooting and Limitations – ServiceNow Integration Using Enhanced Generic Adapter
Out of the Box Connector Update Set
Along with this connector, there is an Update Set that can be loaded into ServiceNow. The update set will create a global application to serve this integration. The Update Set contains the following:
Object type | Details |
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Application menu |
Application menu holding the structure of the UCMDB–ServiceNow Integration application:
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Inbound services |
Inbound services starting with ucmdb_integ_* for the following class models:
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Transform maps | Transform maps for the inbound services listed bellow |
Role | User role for integration with minimal rights to create update CIs and load OOB and external class models. |
ACLs |
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In order to load the XML file:
- Log in to ServiceNow as an administrator.
- Go to System Update Sets > Retrieved Update Sets.
- Click Import Update Sets from xml and load the xml file.
- Run a preview of the imported Update Set to detect any collisions with existing configuration.
- Solve the exception if needed and then click Commit Update Set.
To cover additional class models that are not included in this package, see Create Inbound Services for Class Models.
We welcome your comments!
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