Words and Phrases
Hybrid CMS
Understanding the financial cost of ITSM is very critical for the success of an organization. Therefore, CMS products are designed to closely work with other third-party products in the market and to provide customers with plenty of architecture and implementation options.
It is quite common to have multiple CMDBs in a customer ecosystem. Every customer's architecture is different. Some customers prefer single vendor solutions whereas others have multiple vendors.
UCMDB as CMS: Works great. You can have UCMDB manage where the CIs can be federated or populated via the out-of-the-box integration adapters.
Third-party CMDB as CMS : Some customers have a hybrid ITSM architecture. For example, they may use Remedy for Service Desk functions and might have the monitoring and discovery tools with Micro Focus footprint. For example, you can have Remedy CMDB (Atrium) as CMS and use the integration between UCMDB and Atrium to feed in only CIs, which need to be managed by the Configuration Management process.
