Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Run Time Service Model (RTSM)
Run Time Service Model. Formerly known as ODB (BSM9) and Internal CMDB (BAC8). Micro Focus Configuration Management System (CMS) consists of Central UCMDB, additional UCMDB instances (or RTSMs), and external data repositories for federation. You can integrate the BSM Run-time Service Model (RTSM) with a standalone Micro Focus CMS. The integration synchronizes CIs and relations between the central Micro Focus Universal CMDB and the RTSM in BSM, while retaining the original UCMDB global IDs.
CMS Integration Options
CMS is the central CMDB server and is the authority for configuration management in the multiple CMDBs solution. CMS is responsible for integrating between the different CMDB server instances and other services in the solution, as well as for generating global IDs. Most of the integrations are defined in CMS, and other CMDBs or services only access CMS to access the data from these CMDBs or services.
CMS allows integration with other services using:
- Population
- Federation
- Data Push
- Data Flow Management Web Services API
- Soap Web Service
Population vs. Push
Population performs a scheduled retrieval of data from the external repository and creates a persistent copy of the data in the local CMDB. Data Push copies data from the local CMDB to an external repository, where the latter typically records a persistent copy of the data.
Population integration is preferred for topology synchronization rather than Data Push, because population integration allows each center to control the scope of the topology that is retrieved.
RTSM is designed to support BSM operational use cases only. For topology-based integrations between BSM and other Micro Focus UCMDB, it is recommended to install a central UCMDB instance, which will act as a Global ID generator and then choose the Push or Population strategy based on the internal needs.
Global ID Strategy. The global ID is a unique CI ID, generated by the central UCMDB, which identifies that CI across the entire portfolio, making it easier to work in multiple UCMDB environments. Once a global ID is available, it can be used as a shared context for point-to-point integrations between Micro Focus centers (for example, a new incident is opened in Micro Focus Service Manager when an event is received for a CI).
If your environment has centralized UCMDB, it is recommended to use UCMDB as the global ID generator in the solution design.
For more ideas on the global ID preference in an Micro Focus Software ITSM ecosystem, see Global ID Setup.
RTSM Best Pracitces
The RTSM Best Practices document is available here.
