CMS Roles and Responsibilities

The Consumer Role

• Consumer refers to persons and/or applications who need to consume data from the CMS
• Defines the consumption requirements for the CMS, along with the use case and business purpose
• Negotiates with the Configuration Manager on the terms for data consumption
• Is assigned specific security from the configuration manager to consume configuration elements
• Should profoundly understand the use case and business purpose/benefit of the consumption

The Provider Role

• Provider refers to persons and/or applications who manage data which is required by a CMS
• Owns the managed data repository (MDR) and the data in it
• Owns the processes and applications around creating/maintaining the data (assumes all exist)
• Negotiates with the Owner role for data access and availability
• Works with the Owner role and Configuration Manager to implement a conduit from the Provider to CMS
• Profoundly understands the data to be provided and how the data is stored and accessed
• Must be properly on-boarded (rationalized and authorized) to provide data to the CMS

The Owner Role

• Owner refers to a person
• Negotiates with the Provider role to provide the data to the CMS
• Works with the Provider to supply data to CMS based on the terms or service level agreement
• Responsible for the integrity of data being provided
• Works with the Provider and Configuration Manager to make decisions about conduits and service levels
• Mediates communication between the configuration manager and the provider

This role should be responsible / accountable for:

• The overall CMS function (as defined by SACM work stream)
• Validates integrity of the data and model within CMS
• Performs mediation between Consumers and Owners or Providers
• Works with Data Architect on executing the on-boarding process for Consumers and Providers; determines authoritative data sources

This role should be responsible / accountable for:

• Responsible for the overall coordination and design of the required CMS data model and architecture

• Designs secure and resilient data architecture that meets the current and anticipated future IT requirements

• Produces a detailed data flow map that documents Providers, Owners, and Consumers along with their use cases

• Works with data Providers within the enterprise to design a consistent and compatible data integration; Reconciles conflicts between different Providers, if any

• Works with Configuration Manager to continuously improve the quality of the data in CMS

• Supports the Configuration Manager in its overall responsibility for the Configuration Management plan and policy

This role should be responsible / accountable for:

• Reflects the Use Cases of the Business service application owners and Service Modelling Manager
• Responsible for Value realization, ultimately responsible for delivering ROI
• Owns Financial and contractual issues, non-technical aspects of UCMDB
• Peer to Configuration Manager – may BE the configuration Manager in initial CMS implementations or in small deployments
• “Sells” value throughout the organization, acts as a UCMDB/UD/CMS “Champion”
• Communicates goals, timelines, deadlines to Project Team and other roles

This role should be responsible / accountable for:

• Responsible for UCMDB/DFM component installation, patches, updates, and upgrades
• Maintains architecture and deployment documentation
• Owns stability and performance SLAs, implements best practices
• Owns system settings, limits, configuration, circuit breaker settings
• Maintains events and event configuration
• Owns Backups and DR readiness plan and operations
• Connectivity and communication between server, gateway, probe, and client
• Owns and delegates authority to use the JMX administrative console functions
• Owns administration of security, users, roles, permissions, etc.
• Creates and deploys enrichments at the system level
• Works with Micro Focus Support to resolve operational issues

This role should be responsible / accountable for:

• Owner in the COP sense for discovery as a provider

• Responsible for discovery/integration setup for the population and consumption of UCMDB

• Owns deployment of Out of the box discovery/integration content packs

• Owns development of Custom discovery/integration content packs

• Owns configuration of domain scope (IP ranges, Protocols, Credentials)

• Owns overall data flow plan and schedule

• Validates discovery/integration results from a functional perspective

• Works with Service Modeling Manager to obtain requirements for UCMDB population

• Works with Micro Focus Support to resolve discovery/integrationl issues

This role should be responsible / accountable for:

• Responsible for delivering value of Use Cases

• Responsible for modeling business services and applications to the underlying infrastructure

• Works with CMS customers and application owners to obtain use case requirements

• Designs application/service hierarchy, model and signatures

• Defines strategy for consumption and reporting of the service model

• Defines analytics, correlation and enrichment rules (for example, change history, impact analysis)

• Works with Data Flow Manager to ensure there is sufficient data to support the use cases and modeling needs

• “Sells” value throughout the organization, acts as a UCMDB/CMS “Champion”