Roles > Overview

Overview

This section describes the working roles and ownership functions for a Configuration Management System (CMS) using Micro Focus Universal CMDB (UCMDB) and Micro Focus Universal Discovery (UD). A basic staffing estimator tool is provided to estimate the appropriate headcount for deployment and ongoing operation. Discussions around the roles supporting the Micro Focus Service Manager (SM) tool for “Authorized State CMDB” is not included in this document.

Audience

This document is intended for persons responsible for staffing and organizing implementations and ongoing operation of CMDB and CMS.

Prerequisites

To understand the roles and responsibilities, readers should be familiar with basic ITIL and ITSM concepts such as discovery and service modeling.