Configure HTML Notification for Pause on Failure

When CSA provisioning fails, the provisioning operation is normally marked as Failed. However, in some cases, you might want to pause the failed operation until it is evaluated by a predetermined group of users known as operators. Operators might decide to rectify the failure and force provisioning to continue, or allow the provisioning to fail.

The pause-on-failure notifications feature allows CSA to send notifications as follows:

• To subscribers when provisioning pauses for the first time.
• To operators when provisioning is paused due to a failure.
• To subscribers when operators make the decision to fail the provisioning operation.

Set options in the UI

To enable this feature in the UI, follow these steps for each consumer and provider organization:

1. In the CSA Management Console Organizations screen, select a consumer.

   1. In the Consumer Organization section, select Operations.

   2. In the OperationsConfiguration section:
      1. In the Provisioning Error Handling subsection, choose Pause Subscriptionon Provisioning Errors. Setting this property enables CSA to pause if a provisioning has errors, but does not let the provisioning fail. The default is Fail Subscriptions on Provisioning Errors.

      2. In the Paused Subscription subsection, check Notify Subscribers and Notify Operations. Setting this property enables CSA to notify subscribers that the subscription has been paused during provisioning. The default is not enabled.

         If, subsequently, the operator rectifies the paused provisioning by clicking the Resume button in the Operations Console a successful-service notification is sent to the subscriber. However, if, subsequently, the operator cancels the paused subscription using the Cancel button in the Operations Console, a failed-service notification is sent to the subscriber instead.

   3. In the Operator Users to Notify When Paused section, click AddOperatorUsers and enter the operator information.

      Setting this property enables CSA to notify operators when the subscription fails during provisioning.

      Important: Email configuration for the provider organization is required, or CSA will be unable to send email notifications to operators when provisioning fails. In addition, you must select the Ensure Operator Notify option when provisioning error handing is set to Pause Subscription on Provisioning Errors. If this option is not set, operators cannot receive email notifications, even if the email configuration is defined for the provider organization.

   Pause-on-failure notifications

   Templates for operator notification are available only as default notification templates as the templates are specific to the provider organization. Templates for subscriber notification are available for consumer organizations as default notification templates, as well as organization-specific templates, but not as design-specific templates.

   The OOTB Pause-on-failure notifications will be designed using the default ports for SMC and Marketplace portals. That is, the links to the login page will use ports 8444 and 8089 respectively. If the CSA and/or MPP instances use nondefault ports, then the OOTB templates must be modified accordingly.

   Templates

   The following table shows the property names and corresponding templates:

   Enabled Property Name	Template Name
   Subscriber Notify	PAUSED_SUBSCRIBER.html
   Operator Notify	PAUSED_OPERATOR.html

   OOTB templates can be modified. However, HPE recommends that you make backups of all the templates in case of errors in the modified templates. For more information about templates, see Configuring the Default Notification Templates and Customizing the Default Notification Templates.

   Tokens

   The following tokens have been identified for Pause-on-failure notifications. The new notification templates for PAUSED_OPERATOR and PAUSED_SUBSCRIBER will use these tokens, in addition to the ones that were identified for existing notification templates.

   Token Name	Description
   subscriber.pauseNotify	Set to TRUE if the Notify Subscribers checkbox is selected in the Operations tab of a consumer organization. Default value: FALSE
   operator.pauseNotify	Set to TRUE if the Notify Operators checkbox is selected in the Operations tab of a consumer organization. Default value: FALSE