Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Filter My Services
By default, the My Services view displays all categories, your newest services first, and all service states. Use the following filters to display certain services:
Tip In the My Services view, use the Search filter to find a certain service by keywords. Enter text that represents what you are looking for so that the user interface filters out these specific items.
All Categories
You can subscribe to a variety of services, such as application servers, email servers, or web hosting services. You can filter by these services, as categories, to easily navigate to and review your subscriptions.
All Service States
From the All Service States drop-down list, select one of the following filter values.
Note: The following table describes the service instance statuses and their corresponding subscription statuses.
Service Instance Status | Description | Corresponding Subscription Status |
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Online | The service instance is active. | Active |
Reserved | The service instance has not started because the start date for the subscription is in the future. | Pending |
Deploying | The service instance is being deployed. | Pending |
Transitioning |
The service instance is being reserved for deployment. |
Pending |
Modifying |
A service instance–affecting modification that was made to the subscription or a service-affecting action that was requested for the service instance has not been completed. |
Pending (The subscription returns to the Active state after the modification is completed.) |
Modify Failed | A service instance–affecting modification that was made to the subscription or a service-affecting action that was requested for the service instance failed. | Active |
Failed | The service instance deployment failed. | Failed |
Offline |
The service instance is no longer available because the subscription was canceled or expired. | Canceled or Expired |
Canceling | The service instance is being canceled. | Pending |
Cancellation Failed | The service instance cancellation has failed. | Active |
Expiring | The service instance is expiring. | Pending |
Expiration Failed | The service instance expiration has failed. | Active |
Upgrading | The service instance is being upgraded. | Pending |
Upgrade Failed | The service instance upgrade has failed. | Active |
Public Action Failed | The action could not be completed due to a software or hardware issue. Public actions (reboot, start, or stop) only apply if the subscription is Active. | Active (The service might not be available.) |
Newest First
From the Newest First drop-down list, select one of the following filter values:
Option | Description |
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Newest First | Your most recent service, based on the date the subscription started, is the first service in the list. This is the default. |
Oldest First | Your oldest service, based on the date the subscription started, is the first service in the list. |
Most Expensive | Your most expensive service. |
Least Expensive | Your least expensive service. |
Alphabetical | The list is ordered alphabetically, from A to Z. |
Reverse Alphabetical | The list is ordered in reverse alphabetical order, from Z to A. |
We welcome your comments!
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