Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management workflows and user tasks
- Create a new change record
- Create a change request from a change proposal
- Create a new change with a Release Management category
- Apply a change model to an existing change record
- Update a change request
- Update multiple change requests
- Update multiple task records
- Return a change request to the requester
- Abandon a change request
- Assign a change owner for a change request
- Assess the risk and impact of a change
- Prioritize a change request
- Plan and schedule a Standard change
- Use Task Planner to plan change tasks
- Cancel open tasks for a change record
- Validate a Normal change
- Relate a change to another record
- Unrelate a change to another record
- Approve a change request
- Update an active approval delegation
- Delegate approvals to another operator
- Disable an active approval delegation
- Copy an approval delegation
- Build and test a change
- Implement a Standard change
- Implement an Emergency change
- Implement a Normal change
- Update the CMDB for associated configuration items
- Close a change task
- Review and close a change
- Reopen a change request or task
- View the alert log of a change
- Change the phase of a change
- Change the category of a change
- Print a change request
- Print a change request list
- Set a reminder for a change request
- View a list of services potentially affected by an outages
- Send a notification from a task or change request
- Manually calculate Time Period conflicts for a change
- Access Change Management reports
Approve a change request
User roles:
Change Approver
Once a change has advanced to any of the following phases, you need to review and then approve the change:
- A Change Proposal: the Authorization phase
- A Normal change: the Build Authorization or the Deployment Authorization phase
- An Emergency change: the Build Authorization phase
- A Standard change: the Authorization phase
To approve a change, follow these steps:
- Log in to Service Manager as the approver of the change. For example, Change.Approver.
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Click Approval Inbox.
Changes awaiting your approval are displayed.
- Select the change you want to approve, and click View.
- Review the change schedule and plans as well as other information.
- When you have finished your review, click Cancel.
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Select the change you want to process, and approve or deny it according to your review result:
- To approve the change, click Approve. The change automatically moves to the next phase.
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To reject the change, click Deny, enter a rejection reason, add additional comments, and then click OK. The change returns to the previous phase.
Note The Rejection Reason can be one of the following values:
- Financial
- Insufficient Information
- Requester Not Authorized
- Technical
- Resource Availability
- Not Aligned with Strategy
- Incomplete Impact Assessments
Related topics
