Integrations

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrations

You can extend the services available to your HPE Service Manager installation by integrating to other products. Out-of-box, HPE Service Manager allows you to integrate to the following products without needing any additional integration software:

You can also integrate data from other sources using tools such as HPE Connect-It, SCAuto, Web Services API, and Case Exchange. Contact HPE Customer support for information or instructions on integrating data from sources outside of HPE Service Manager.

Note

Plug-ins are deprecated as of Service Manager 9.20 and will not be supported in upcoming releases.
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