Administer > Calendar Administration

Calendar Administration

Prior to version 9.34, HPE Service Manager allowed you to set up a calendar only through the Release Control integration (also referred to as the RC Calendar). As of version 9.34, Service Manager additionally provides a calendar (referred to as Service Manager Calendar) that is based on a calendar widget.

Service Manager Calendar can display time period records and associated business records in a graphic and intuitive user interface. It enables users in different locations and departments of your organization to perform the following tasks and optimize their task planning accordingly:

  • To easily see how their activities will be affected in a specific time range. For example, they can see if a performance degradation or service outage will happen during the first week of May.
  • To easily see which business records (changes, incidents, interactions, and so on) are scheduled for or associated with a specific time range. For example, they can see if a change is planned to start or end during the first week of May.
  • To directly view important details of time period records and associated records from tooltips.
  • To directly open records from the calendar to view their details.
  • To view time conflicts of object records from conflict icon tooltips and shadow bars.

Service Manager Calendar also allows high-level tailoring through a set of configurations. For time period records and associated records, you can set color preferences, maximum number of records to display, field mappings, filters, and so on.