Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Manager modes: Classic, Codeless, and Hybrid
In versions of Service Manager before 9.40, Process Designer functionality for Help Desk modules and for Change Management was available only through content packs (most recently, Process Designer Content Pack 9.30.3). Beginning with Service Manager 9.41, Service Manager is available in three modes:
- Service Manager Classic, which retains legacy workflows and functionality, with the exception of the Service Level Management and Knowledge Management modules, which are re-factored to use Process Designer-based workflows.
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Service Manager Codeless, in which Process Designer workflows and functionality are fully implemented in the Service Desk, Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, and Service Level Management modules.
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Service Manager Hybrid, in which Process Designer technology is fully implemented, yet that allows you to continue using legacy technology such as Format Control. Service Manager 9.41 Hybrid eases the transition between Service Manager Classic and Service Manager Codeless by enabling you to continue to take advantage of your previous investment in legacy technology. This mode is available only to customers who are upgrading from a Service Manager 9.3x system that has Process Designer Content Pack 9.30.2 (PDCP3) applied.
Note For more information about how to migrate to Service Manager Hybrid, see the Service Manager Hybrid Guide. For Process Designer framework and tailoring information, we recommend that you use the help center for Service Manager Codeless. However, as modules in Service Manager Hybrid support functionality from both Classic and Codeless modes, you must refer to either the Service Manager Classic or Service Manager Codeless help center for information about specific functionality, depending on the functionality that you use for each business module.
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