Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Troubleshoot > HPE Service Manager Doctor

HPE Service Manager Doctor

HPE Service Manager Doctor enables support engineers to collect configuration and diagnosis data from Service Manager. This tool eliminates the need of excessive exchanges of emails between support engineers and customers before engineers can have all needed information to analyze a reported incident.

This tool collects these types of information:

SM server configurations and reports
Operating system configurations
Database configurations on the database server
Service Manager server logs
List of files in the %SM_HOME%RUN, %SM_HOME%RUN/lib/endorsed, and %SM_HOME%RUN/lib folders
Additional configurable data collected by third-party tools, such as supportTool.sh and generateSchema.sql

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