Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
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Topics that contain the literal phrase "cat food" and all its grammatical variations.
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- Service Manager integration methods and tools
- HPE Change Configuration and Release Management (CCRM)
- SAP Solution Manager
- HPE Project and Portfolio Management Center (PPM)
- HPE Application Lifecycle Management/Quality Center (ALM/QC)
- HPE Release Control (RC)
- HPE Universal CMDB (UCMDB)
- HPE Operations Orchestration (OO)
- HPE Business Service Management (BSM)
- HPE Operations Manager i (OMi)
- Computer Telephony Integration (CTI) with the Web client
- Case Exchange framework
HPE Release Control (RC)
HPE Release Control (RC) ties the change planning and analysis process with automated change execution and validation to help reduce the risk of service downtime. It provides the means for more accurate planning and approval decisions during the review process, as well as real-time visibility and cross-team communication to prevent service disruptions that occur due to unplanned changes, schedule delays, collisions, or failures during change execution. Teams can coordinate hand-offs and sharing of information between the Change Advisory Board (CAB) and the implementation team. Refer to the HPE Release Control (RC) documentation for more information.
The RC integration provides extended Change Management support. Change records are synchronized from HPE Service Manager to RC and then back to Service Manager; Service Manager Change Management users can access the RC Calendar from within Service Manager. RC Calendar performs calculations, such as risk and collision analysis, and stores the information on the RC database server. The change planning and analysis process is expanded with automatic impact, collision, and risk detection; comprehensive change scheduling; and enhanced CAB collaboration. When RC is integrated with Service Manager, change records are converted into generic requests and RC sends the generic requests to HPE Universal CMDB (UCMDB) for analysis to determine the relationships between configuration items (CIs). Email notifications are sent when changes are approved or rejected.
Note Only one instance of this integration is allowed.
- A System Administrator must add, configure, and enable an instance of this integration in Integration Manager (SMIS).
- It is strongly recommended to use Lightweight Single Sign-On (LW-SSO) to bypass the log-in prompts.
To view RC Calendar and Change Assessment, make sure the following requirements are met:
- Browser - Microsoft Internet Explorer 6.0 or above
- Flash Player Browser Plugin - 9.0 or above
Upgrade the Release Control integration
Add a Release Control integration
Configure the RC adapter
Enable LW-SSO for the Release Control integration
Configure language and time zone for the RC integration
Verify the RC integration setup
Enable multitenancy for Service Manager and UCMDB
Add or update a company record and deactivate tenancy
Re-synchronize a company record with RC
Trigger approvals based on the risk value
View Change Assessment in Change Management
View the Calendar from interactions, incidents, or problems
View the Calendar from the System Navigator
View the Calendar in Change Management
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