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- Programming Guide
- Document Engine Guide
- Web Services Guide
- Tailoring Best Practice Guide
- Process Designer Tailoring Best Practice Guide
- Wizards Guide
- Processes and Best Practices Guide
- Operational Reports Guide
- Service Manager Open Source and Third-Party Software License Agreements
- Service Request Catalog Open Source and Third Party License Agreements
Introduction to tailoring best practices
The purpose of this document is to provide customers with best practices to successfully tailor HPE Service Manager. This document describes the most common tailoring activities and how to best accomplish them to meet particular use case goals. These best practices represent the collective experience of both the HPE organization and other customers. By following these best practices you should realize the following benefits.
- Less need for support to complete a Service Manager implementation
- Improved system performance and efficiency
- Improved customer experience with your implementation
- Easier upgrades with more opportunity to review new features and functions
The following chapters provide information on how to accomplish common tailoring activities, tips and tricks from experts, and examples of how to meet particular use case goals. These best practices are not the only ways to implement Service Manager, nor are all tailoring scenarios covered.
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