Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Computer Telephony Integration (CTI) with the Web client

Computer Telephony Integration (CTI) with the Web client

You can integrate the Web client with Computer Telephony Integration (CTI) applications to automate the creation of interactions. To support CTI, each Web client computer system must have a Java Run-time Environment (JRE) installed and do a one-time download of the CTI support code. The download will start automatically the first time you connect, appending ?telephonyuser=1 to the URL. You must be logged in with administrative privileges to do the download. (This is not necessary on subsequent connections.)

Refer to the Web Tier Installation chapter of the HPE Service Manager Interactive Installation Guide for further information.

Send Help Center feedback