Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Configuring installation and setup options

Configuring installation and setup options

HPE Service Manager system installation and setup includes a number of implementation options you can configure after installation. The following table lists the options you can enable or configure from a new development environment installation.

Feature	Description	Default state in new installations
Computer Telephony Integration (CTI) with the Web client	An integration option allowing Web clients to access telephony software	Disabled
Encryption of configuration file settings	A security option that protects values listed in the configuration file	Disabled
Encryption of operator passwords	A security option that protects the passwords listed in operator records	Enabled
Event Services	A group of applications that allow Service Manager to send data to and to receive data from external systems	Disabled
Lightweight Directory Access Protocol (LDAP)	An integration option that allows Service Manager to access data stored in external directory services	Disabled
Client-side printing	An implementation option that allows clients to print to their local printer	Enabled
Servlet implementation
Horizontal scaling implementation	An implementation option that uses servlet implementation features to manage Service Manager instances running on multiple hosts	Disabled
Single servlet implementation	An implementation option where a single servlet container process manages all client connections	Enabled
Requirements for a vertical scaling and required SSL implementation	A vertical scaling implementation option running in combination with the "Required SSL" security option	Disabled
Requirements for a vertical scaling and required SSL implementation	A implementation option where two or more servlet container processes manage all client connections on a single host	Disabled
UTF-8 conversion
Background UTF-8 conversion	An implementation option where a background process runs over time to convert all Service Manager data to UTF-8 format	Disabled
On demand UTF-8 conversion	An implementation option where the server converts a single record to UTF-8 format the first time a user accesses the record	Enabled
Web Services
External Web Services	An integration option that allows Service Manager to send data to and to receive data from external Web Services	Enabled
Web Services	An integration option that allows Web Services clients to access Service Manager applications	Disabled

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