Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Register RFC (ST 2.1)

An individual or organizational group that requires a change can initiate a Request for Change (RFC). Change requests can be initiated as part of a variety of management processes, including User Interaction Management, Incident Management, and Problem Management. Each RFC must be registered in an identifiable way. HPE Service Manager provides change templates that standardize and speed up the Change Registration process. RFCs are received from requestors. In some cases, RFCs are logged on the requestor’s behalf. For example, a business unit may require additional facilities. Another scenario may be that the Problem Management staff initiates solution for an error from several other sources. All RFCs are reviewed for completeness and accuracy. There may be additional information that must be entered into the RFC log prior to further processing.

The following user roles can perform Change Registration:

Change Requester
Change Coordinator

Details of the Register RFC workflow are shown in the following flowchart.

The following table lists user tasks that may be involved in this workflow.

Task	Detailed steps
Log a change request and select a change category	Create a new change record
Update a change request	Update a change request
Withdraw a change request	Abandon a change request
Determine if a change request is valid	Validate a Normal change
Return a change request to the requester	Return a change request to the requester

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