Use > Change Management > Change Management Workflows

Change Management workflows and user tasks

Change Management controls the process to request, manage, approve, and control changes that modify your organization’s infrastructure. This managed infrastructure includes assets such as, network environments, facilities, telephony, and resources. For user requests for products and services, refer to Request Fulfillment overview.

Change Management automates the approval process and eliminates the need for memos, E-mail, and phone calls, based on the following workflows.

Note The Standard, Normal, and Emergency change workflows have an implementation phase, which is named Execution, Deployment, or Implementation, respectively. The names are by design and selected to match the types of activities for the flows as specified in ITIL. The implementation phase in each workflow is named differently because the activities are different.