Validate a Normal change

User Roles: Change Coordinator

Once a Normal change request is created, the change coordinator needs to validate the change request. If the validation fails, the change request is returned to the Registration and Categorization phase; if the validation passes, the change request is moved to the next phase.

To validate a Normal change request, follow these steps:

  1. Click Change Management > Search Changes in the System Navigator.
  2. Locate the Normal change record you want to validate.

  3. If the change request is still in Registration and Categorization phase, click Request Validation. The change request advances to the Validation phase.
  4. Review the change request.
  5. If the change request is invalid, do the following:

    • Click Validation Rejected. The change record returns to the Registration and Categorization phase.
    • Contact the change requester (by email or phone) and let the requester know that the change was returned to the Registration and Categorization phase and that the requester must correct it.
  6. If the change request is valid, click Validation Accepted. The change record moves to the Risk and Impact Analysis phase.