Abandon a change request

User Roles: Change Coordinator, Change Owner

You may need to abandon a change request that is in the Registration and Categorization, Validation, Risk and Impact Analysis, or Build and Test phase. For example, you may need to abandon a standard change that should have initially been handled using the request fulfillment process or because the change is not valid. The reason for the abandonment could be that the change request is not logical or feasible, is not in line with company standards and policies, or it has already been raised and rejected in an earlier phase.

To abandon an existing change request, follow these steps:

1. Click Change Management > Search Changes in the System Navigator.

2. Locate the change record you want to abandon.

3. Click More or the More Actions menu.

4. Select Abandon.

5. Confirm that the currently selected subcategory is correct. If not, select the correct one.
6. Select a closure code, and enter your closure comments.

7. Click Finish.

   The phase of the change record changes to Abandoned, and the closure code and comments you entered appear on the Closure tab.