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Integrate > Service Manager integration methods and tools > Dynamic Data Exchange (DDE) > Editable events
Editable events
Access to editable system events is through the pmtapi file that can be configured to pass any user-defined field value to an external application.
| Event Name | pmtapi Record | Routing Application | Application Called |
|---|---|---|---|
| ReceiveInteraction | incident | us.router | cc.first |
| ReceiveInteractionList | incident list | us.route.list | cc.list.incident |
| ReceiveIncident | problem | us.router | apm.first |
| ReceiveIncidentList | problem list | us.route.list | apm.list.problems |
| ReceiveRequest | ocmq | us.route | ocmq.access |
| ReceiveRequestList | ocmq.list | us.route.list | ocmq.access |