Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > Dynamic Data Exchange (DDE) > FrameRestore option

FrameRestore option

The FrameRestore option directs Service Manager to take the focus when a DDE advise hot link updates. For example, if the FrameRestore parameter is added to an advise DDE RAD panel, a software telephone being used by an agent to receive a call takes the focus. This allows the agent to answer the call without searching for the soft phone application.

To activate the FrameRestore option in RAD, enter FrameRestore as the fifth input value parameter in the appropriate DDE advise panel.

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