Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management workflows and user tasks > Review a modification to a configuration item

Applies to User Roles:

Configuration Auditor

Review a modification to a configuration item

When you review the modifications made to configuration item (CI) records, you should verify that any change in status is properly recorded. Often changes in status have implications to other stakeholders and departments in the organization. For example, when an asset's status changes from In Stock to In Use, this new status may have financial accounting/depreciation implications. It is important to correctly record the status of each configuration item throughout its entire life cycle.

To review a modification to a CI, follow these steps:

Click Configuration Management >Resources > Search CIs.
Use search or advanced search to find one or more records. Enter the CI Identifier or other information that will help you find the modified CI.
Select the configuration item that was modified.
Determine whether the information in the CI record must be reviewed or verified, based on documented Configuration Management policies and policies related to finance, procurement, Contract Management, and security procedures.
Verify if a life cycle event that must be reported to various stakeholders has occurred. Examples include:
- Acceptance of a received item
- Installation of a new asset
- Item was lost or stolen
- Item was retired
If such an event has occurred, notify the stakeholders (for example, Finance, Procurement, or Contract Management).
Verify that all the information in the CI record is accurate and complete, based on documented Configuration Management policies and policies related to finance, procurement, Contract Management, and security procedures. You must also make sure that the modification is the result of an authorized change request.
- If everything is correct and complete according to Configuration Management policies, open the Audit section and select Audited from the Audit Status list.
- If the CI modification or details are incorrect and incomplete, record the exception by selecting Minor discrepancy found or Critical discrepancy from the Audit Status list. If you maintain an exception report outside of HPE Service Manager, you can also enter it there.
If there is a discrepancy or exception, create a new incident by clicking Incident Management > Create New Incident. Enter the affected CI (or copy it from the Configuration Item record screen) and other required information, and then click Save.

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