Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management workflows and user tasks > Set the expected state of a configuration item

Set the expected state of a configuration item

This procedure provides a standard process to change the state of one or multiple configuration items in HPE Service Manager. This procedure is also applicable if your Service Manager system has an active integration to an HPE Universal CMDB server.

To set the expected state of one or multiple configuration items, follow these steps:

Log on to Service Manager.
Go to Change Management, create a new change record or open an existing change record.
Make sure the change record has one or multiple affected configuration items specified. You will set the expected change states of some attributes of these configuration items.
Click More or the More Actions menu, and then select Set Expected States. The Set Expected Change State wizard opens.
Note
- The wizard can be started only when at least one configuration item has been specified in the Affected CIs field.
- If the change record associates with multiple configuration items, the Select CI wizard opens first and you need to select the configuration items for which you want to set the expected state.
There are two options in the Set Expected Change State wizard: Select From a Baseline and Set Attribute Name and Values. The Set Attribute Name and Values option is selected for the following steps. For detailed information about how to set the baseline for a configuration item, see Associate a configuration item (CI) to a baseline.
Select Set Attribute Name and Values and then click Next.

Note If the selected configuration items belong to various CI types, only attribute fields listed in the device table can be planned. If the selected configuration items have the same CI type, new attribute fields can be planned for all attributes of this CI type.
In the Attribute Names and Values page, you can add new fields, edit fields or remove fields.
- To add a new field, follow these steps:
  1. Click Add New Field. The Baseline Attributes page opens.
  2. Select a field name from the Field in drop-down list, and then type or select the corresponding value in the Value field. Click Next.
    Tip
    - The supported field types include simple data type (string, number, logical and date), array field of simple data types and array of structure field 1Array of structure field refers to a field which is an array. The element type within the array is structure, which contains simple data types. . For detailed information about how to configure the value of array of structure field, see Example: How to plan an array of structure field.
    - To plan the new attribute values, click the Format Based Changes button.
  3. The new field is displayed in the Attribute Names and Values page. Click Finish.
- To edit an existing field, select the field you want to edit and then click Edit Field.
- To remove a field, select the field you want to remove and then click Remove Field.
All attribute changes are saved in the dataModEvent tables. You can open the change record and review the planned attribute change in the Associated CIs section and the Status is Proposed.
When the change is approved and implemented, the status of the planned attribute change is Planned.
Click the attribute change record. In the CMDB Data Change Event page, change the Status from Planned to Implemented.
If your Service Manager system has an active integration to an HPE Universal CMDB server, HPE Universal CMDB detects the change that is implemented as planned and the value is pushed to Service Manager later. If the new value is the same as planned, the Status is automatically changed to Validated.

If your Service Manager system is not integrated to an HPE Universal CMDB server, you can also manually check whether the actual new values are the same as planned or not and set the Status to Validated.
Close the change and the validated planned changes will be applied to the attribute values of the configuration item in Service Manager.

The whole process of setting the expected state for the configuration item is complete.

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