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- Troubleshooting - Inventory Discovery
- How to view all information related to a device in a centralized view?
- How to troubleshoot network availability and latency issue related to a device?
- How to check the key indexes of the discovery history information for a discovered device?
- How to check device related logs for a discovered device?
- How to invoke discovery job relevant to the discovered device manually and check status to identify potential discovery errors?
- How to check which pattern (management zone) is used in the discovery for a discovered device?
- How to check detailed discovery settings used in the discovery for a discovered device?
- How to check the SNMP credentials used in the discovery for a discovered device?
- How to View Discovery Status and Errors for a Selected CI from the UCMDB Browser module
How to invoke discovery job relevant to the discovered device manually and check status to identify potential discovery errors?
Question: For a discovered device, to identify any potential discovery errors, how should I invoke discovery job relevant to the device manually, and check the progress/on-going status of the discovery?
In DDMi, if you find any error in the discovery result, you can run the DDMi jobs in an ad-hoc way. In UD, similar jobs are available to provide similar functionalities.
The table below describes DDMi jobs and the corresponding UD jobs that can be run in an ad-hoc way:
DDMi Job | UD Job |
---|---|
Deploy Agent | Install UD Agent |
Upgrade Agent | Update UD Agent |
Run Scanner | Run Scanner |
Retrieve Scan File | Download Scan File |
Uninstall Agent | Uninstall UD Agent |
Run Agentless Scanner | Run Agentless Scanner |
Enrich XML | Parse Enriched Scan File |
Run Rulebase | The normalization functionality is included the Rerun Discovery option for each job |
Run VMware Discovery | VMware discovery jobs |
For details, click the UD job of your interest in the table above.
To invoke discovery job relevant to the device manually,
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In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
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In the Discovery Modules tree, select Tools and Samples > UD Agent Management > Install UD Agent.
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Right-click Install UD Agent, select Activate from the context menu if the job is not activated, and wait for the Triggered CIs list to refresh.
- In the Triggered CIs list in the Discovery Progress pane, click a number with link.
- In the Look for field that is just enabled, enter the IP address for the target device and click .
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Right-click the returned entry, and from the context menu, select Run from step > <Select an action>.
To check the progress/on-going status of the discovery job,
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Modify the adapter's configuration to make sure that the communication log is always created.
In this case, modify the Install UD Agent adapter's configuration.
- In the Data Flow Management module, go to Adapter Management.
- In the Resources pane, expand UDAgentManagment > Adapters > InstallUDAgent.
- In the right pane, click the Adapter Configuration tab.
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In the Execution Options section, set the following:
- Create communication log: Always
- Include results in communication log: Yes
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Return to the Universal Discovery window, right-click the returned entry, from the context menu, select Debug > View Communication Log
For details, see How to check device related logs for a discovered device?.
To invoke discovery job relevant to the device manually, and check progress and status of the discovery job:
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In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
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In the Discovery Modules tree, select Tools and Samples > UD Agent Management > Update UD Agent.
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Right-click Update UD Agent, select Activate from the context menu if the job is not activated, and wait for the Triggered CIs list to refresh.
- In the Triggered CIs list in the Discovery Progress pane, click a number with link.
- In the Look for field that is just enabled, enter the IP address for the target device and click .
-
Right-click the returned entry, and from the context menu, select Run from step > <Select an action>.
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To check the progress/on-going status of the discovery job,
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Modify the Update UD Agent adapter's configuration to make sure that the communication log is always created.
For detailed instructions, see To check the progress/on-going status of the discovery job,.
-
Right-click the returned entry in the Discovery Progress pane, from the context menu, select Debug > View Communication Log.
For details, see How to check device related logs for a discovered device?.
-
To invoke discovery job relevant to the device manually, and check progress and status of the discovery job:
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In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
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In the Discovery Modules tree, select Hosts and Resources > Inventory Discovery > Inventory Discovery by Scanner.
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Right-click Inventory Discovery by Scanner, select Activate from the context menu if the job is not activated, and wait for the Triggered CIs list to refresh.
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In the Triggered CIs list in the Discovery Progress pane, click a number with link of your interest.
- In the Look for field that is just enabled, enter the IP address for the scanner and click .
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Right-click the returned entry, and from the context menu, select Run from step > <Select an action>.
Note To Run Agentless Scanner, before selecting a Run from step option, set Universal Discovery Protocol scope to Probes: Disabled.
To do so,
- In the Data Flow Management module, go to Data Flow Probe Setup.
- Expand Domains and Probes > DefaultDomain(Default) > Credentials > Universal Discovery Protocol.
- In the right Universal Discovery Protocol pane, right-click a protocol and select Edit.
- In the Universal Discovery Protocol Parameters dialog box, click the Edit button for the Network Scope field.
- In the Scope Definition dialog box, click the Edit button for the Selected Probes section.
- In the Selected Probes dialog box, clear the check box for All Data Flow Probes and click OK three times to exit.
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Repeat step c through step f for other protocols.
- Click OK to save the changes.
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To check the progress/on-going status of the discovery job,
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Modify the Inventory Discovery by Scanner adapter's configuration to make sure that the communication log is always created.
For detailed instructions, see To check the progress/on-going status of the discovery job,.
-
Right-click the returned entry in the Discovery Progress pane, from the context menu, select Debug > View Communication Log.
For details, see How to check device related logs for a discovered device?.
-
To invoke discovery job relevant to the device manually, and check progress and status of the discovery job:
-
In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
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In the Discovery Modules tree, select Tools and Samples > UD Agent Management > Uninstall UD Agent.
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Right-click Uninstall UD Agent, select Activate from the context menu if the job is not activated, and wait for the Triggered CIs list to refresh.
- In the Triggered CIs list in the Discovery Progress pane, click a number with link.
- In the Look for field that is just enabled, enter the IP address for the target device and click .
-
Right-click the returned entry, and from the context menu, select Run from step > <Select an action>.
-
To check the progress/on-going status of the discovery job,
-
Modify the Uninstall UD Agent adapter's configuration to make sure that the communication log is always created.
For detailed instructions, see To check the progress/on-going status of the discovery job,.
-
Right-click the returned entry in the Discovery Progress pane, from the context menu, select Debug > View Communication Log.
For details, see How to check device related logs for a discovered device?.
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The Run Rulebase feature is implemented in UD normalization, which covers all jobs.
To invoke the normalization manually, in the Discovery Progress pane, right-click the CI entry returned from your search and select Rerun Discovery from the context menu, which will perform the normalization.
To check the progress/on-going status of the discovery job,
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Modify the concerning adapter's configuration to make sure that the communication log is always created.
For detailed instructions, see To check the progress/on-going status of the discovery job,.
-
Right-click the returned entry in the Discovery Progress pane, from the context menu, select Debug > View Communication Log.
For details, see How to check device related logs for a discovered device?.
To invoke the VMware discovery job manually,
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In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
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In the Discovery Modules tree, select Cloud and Virtualization > VMware > <select a job>.
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Right-click the selected job, select Activate from the context menu if the job is not activated, and wait for the Triggered CIs list to refresh.
- In the Triggered CIs list in the Discovery Progress pane, click a number with link.
- In the Look for field that is just enabled, enter the IP address for the target device and click .
-
Right-click the returned entry, and select Rerun Discovery from the context menu.
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To check the progress/on-going status of the discovery job,
-
Modify the concerning adapter's configuration to make sure that the communication log is always created.
For detailed instructions, see To check the progress/on-going status of the discovery job,.
-
Right-click the returned entry in the Discovery Progress pane, from the context menu, select Debug > View Communication Log.
For details, see How to check device related logs for a discovered device?.
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