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- Troubleshooting - Inventory Discovery
- How to view all information related to a device in a centralized view?
- How to troubleshoot network availability and latency issue related to a device?
- How to check the key indexes of the discovery history information for a discovered device?
- How to check device related logs for a discovered device?
- How to invoke discovery job relevant to the discovered device manually and check status to identify potential discovery errors?
- How to check which pattern (management zone) is used in the discovery for a discovered device?
- How to check detailed discovery settings used in the discovery for a discovered device?
- How to check the SNMP credentials used in the discovery for a discovered device?
- How to View Discovery Status and Errors for a Selected CI from the UCMDB Browser module
How to check detailed discovery settings used in the discovery for a discovered device?
Question: For a discovered device, how should I check the detailed discovery settings (such as job parameters and scan settings) used in the discovery?
In UD, there are two ways to check detailed settings used in the discovery:
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From UI (the Properties tab and the Edit Inventory Discovery Activity dialog box)
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Run jobs in Discovery Modules/Jobs
The Properties tab of the Inventory Discovery by Scanner job displays all parameters and scanner settings of the job
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In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
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In the Discovery Modules tree, select Hosts and Resources > Inventory Discovery > Inventory Discovery by Scanner).
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In the pane, go to the Properties tab.
All parameters and scanner settings of the job are displayed.
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Run jobs in Zone-Based Discovery
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In the Data Flow Management module, go to Universal Discovery > Zone-Based Discovery.
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From the Management Zones tree, select a management zone.
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Right-click a discovery job and select Edit from the context menu.
The Edit Discovery Activity dialog box opens.
You can find the discovery job parameters and scanner settings in this dialog box.
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From the Communication Log
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Modify the configuration of the adapter for the Inventory Discovery by Scanner job to make sure that the communication log is always created.
- In the Data Flow Management module, go to Adapter Management.
- In the Resources pane, expand InventoryDiscovery> Adapters > InventoryDiscoveryByScanner.
- In the right pane, click the Adapter Configuration tab.
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In the Execution Options section, set the following:
- Create communication log: Always
- Include results in communication log: Yes
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In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
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In the Discovery Modules tree, select Hosts and Resources > Inventory Discovery > Inventory Discovery by Scanner.
- (Optional) Right-click Inventory Discovery by Scanner), select Activate from the context menu if the job is not activated, and wait for the Triggered CIs list to refresh.
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In the Triggered CIs list in the Discovery Progress pane, click a number with link of your interest.
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In the Look for field that is just enabled, enter the IP address for the scanner and click .
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Right-click the returned entry, and from the context menu, select Debug > View Communication Log.
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In the log that opens, search keywords to check details:
- To locate where the job parameters start in the log, search <params>.
- To locate where the job parameters end in the log, search </params>.
- To locate where the scanner configuration file is used in the log, search Config file to be used:.
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