Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Roles and Responsibilities Planning
The roles for a Configuration Management System (CMS) are the same as were for a CMDB, with an additional role of configuration manager, within the changes called for by ITIL version 3. The CMS expands the concept of a CMDB into a broader service context of multiple providers of managed data and other services rather than a single CMDB housing all configuration data.
Scale
The scaling of staffing requirements is controlled primarily by the tier size and the specific role. For the purposes of this document, the tiers are: small, medium, large, and enterprise. The roles affected most by scale are Administrator, Discovery Specialist, and Service Modeling Specialist.
Each role does not necessarily imply a separate individual. These can and usually are merged in smaller operations, as shown in the table below.
Estimating Operational Staffing Requirements
To estimate your staffing requirements based on your CMDB deployment “size”, select and/or ignore one or more of the scales that work for you. Then, estimate the staffing requirements for your project by following the column for your “size” to the staffing estimates and totals below.
Caution These scales are estimates and are certain to conflicts for any actual CMDB deployment, and should be used for estimating only and not for any “legal commerce”.
|
Scales/Tiers |
Small |
Medium |
Large |
Enterprise |
|---|---|---|---|---|
|
Licensed Hosts |
1 - 999 |
1-,000 - 10,000 |
10,000 - 40,000 |
40,001+ |
|
Discovery Probes |
1 - 2 |
2 - 3 |
3 - 5 |
6+ |
|
CIs in the CMDB |
0 - 100K |
100K - 5M |
5M - 10m |
10M+ |
|
Active TQL Nodes |
0 - 1,000 |
1,001 - 2,000 |
2,001 - 3,000 |
3,001+ |
|
Modeled Services |
0 - 10 |
11 - 49 |
50 - 250 |
251+ |
|
Average FTEs for: |
||||
|
Configuration Management |
0.3 |
1 |
2 |
3+ |
|
Administration |
0.3 |
0.5 |
1 |
1+ |
|
Discovery |
0.3 |
0.5 |
1 |
1+ |
|
Service Modeling (if applicable) |
0.3 |
0.5 |
2 |
3+ |
|
Total |
1 |
1.5 |
3 |
5 |
