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Administer > Application Setup > Controlling user access and security > Environment record > Service Manager record relationship models > Full Service Desk model
Full Service Desk model
In this model, the state of a Service Desk interaction record changes when each related record closes, depending on the value of the Notify By field in the interaction record. The following notification options are available.
| Option | Description |
|---|---|
| None | The interaction record closes. |
| Service Desk sends an email to the contact listed in the interaction record. The email informs the contact that the related record is closed. Service Desk closes the interaction record. | |
| Page | Service Desk sends a page to the contact listed in the interaction record. Service Desk closes the interaction record. |
| Telephone | The interaction record has a required action.
This action describes why the customer must be contacted.
It also prevents the interaction record from closing until all required actions are complete.
The interaction record goes into the |