Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Adding users > Creating operator records

Creating operator records

HPE Service Manager provides the following methods for creating an operator record:

Create the operator record from the operator.g form, which enables you to:
- Create an operator record starting from a blank operator record
- Create an operator by copying properties from an existing operator
Create the operator record from Ongoing maintenance (CAU) User Quick Add Utility, which enables you to:
- Create an operator record starting from a blank operator record
- Create an operator by copying properties from an existing operator
- Create a contact record starting from a blank contact form
- Create a contact by copying properties from an existing contact

Service Manager includes several predefined operator records that you can use as templates to create your own users. Search your operator records to see a complete list of sample operators.

Send Help Center feedback