Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Clocks > Add a clocks record

Add a clocks record

Applies to User Roles:

System Administrator

To add a clocks record, follow these steps:

Click System Administration > Base System Configuration > Monitoring > Clocks.
Type or select the following information.
- Type is the RAD application that the clock tracks. You can choose from the following types:
  - Problem
  - Downtime
  - cm3r
  - SLA
  - Incident
- Char Key specifies the name of the application record that starts and stops the clock.
- Char Number specifies the numeric ID of the record that starts and stops the clock.
- Name is the label for the clock.
- Total displays the total time that the clock has been running.
- Closed Total displays the total time that the clock used when it was last run.
- Schedule is the name of the work schedule for the clock to use.
- Close Date displays the date and time when the clock stopped running.
- Start array specifies the dates and times for the clock to start.
- Stop array specifies the dates and times for the clock to stop.
Click Add.